Privacy Policy

How we collect, use, and protect your information

Last Updated: April 15, 2024

At Hellcasne, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

  • Register on our website
  • Place an order for products
  • Subscribe to our newsletter
  • Participate in contests or promotions
  • Send us feedback or product inquiries

The personal information we collect may include:

  • Your name, email address, postal address, and phone number
  • Billing information and payment details (credit card numbers, etc.)
  • Account preferences and customization options
  • Custom design files or images you upload for product customization

Automatically Collected Information

When you visit our website, our servers may automatically log the following information:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Time and date of your visit
  • Pages you view
  • Links you click
  • Search terms you enter on our site

2. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

  • Process and fulfill your orders
  • Create and manage your account
  • Provide customer support and respond to inquiries
  • Send administrative information, such as order confirmations and updates
  • Send marketing communications, if you have opted in
  • Personalize your experience on our website
  • Improve our website, products, and services
  • Administer promotions, surveys, or contests
  • Protect against fraudulent transactions and potential threats
  • Comply with legal obligations

3. Sharing Your Information

We may share your information with:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Data Portability: You have the right to request that we transfer your data to another organization, where technically feasible.
  • Marketing Communications: You can opt out of receiving our marketing communications by following the unsubscribe link in any marketing email we send or by contacting us directly.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require us keeping your personal information for longer than the period in which you have an account with us plus 2 years.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information to the UK and process it there.

8. Children's Privacy

Our website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website.

9. Cookie Policy

We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

What are cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Types of cookies we use:

  • Essential cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
  • Functionality cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Your cookie choices: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Hellcasne

5 Max Crossing

Alexandraville, ML12 6XR

United Kingdom

Email: privacy@hellcasne.com

Phone: +44 932 062 7415